Refund and Return Policy

At Auto Max Parts, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions for returning products and receiving refunds.

To be eligible for a return, please ensure the following conditions are met:

• The item must be returned within 30 days of the original purchase date.
• The item must be unused, undamaged, and in its original packaging, including all accessories and manuals.
• You must provide a valid proof of purchase, such as the order number or receipt.
• Certain items, such as electrical parts and special orders, may not be eligible for return unless they are defective upon arrival.

To initiate a return, please follow these steps:

1. Contact our customer service team at [Your Contact Information] to request a Return Merchandise Authorization (RMA) number.
2. Clearly write the RMA number on the outside of the package.
3. Pack the item securely to prevent damage during transit.
4. Ship the package to the address provided by our customer service team.

The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, Auto Max Parts will cover the return shipping expenses. We recommend using a trackable shipping service to ensure the safe return of the item.

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. Please allow 5-7 business days for the inspection and processing of your return.

If the return is approved, you will have the following refund options:

• Full Refund: A full refund will be issued to the original payment method for the purchase price of the item, excluding any shipping costs.
• Store Credit: You may choose to receive store credit for the full purchase price of the item, which can be used for future purchases at Auto Max Parts.
• Exchange: If the item is defective or you received the wrong item, we will gladly exchange it for the correct item at no additional cost.

The following items are generally non-returnable:

• Electrical parts that have been installed or used.
• Special orders or custom-made items.
• Items that are damaged due to misuse, negligence, or improper installation.
• Items that are missing parts or accessories.
• Clearance or closeout items.

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information]. We will work with you to resolve the issue, which may include a replacement, refund, or exchange.

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the return policy will apply.

Auto Max Parts reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Contact Information].